Refund Policy

Last updated: 10/5/2025

1. General Policy

Next E-Ride operates as a marketplace platform where users can list and discover electric vehicles. This refund policy outlines our stance on refunds for various services and features offered through our platform.

2. Listing Fees - Non-Refundable

⚠️ Important: Listing fees (both basic and premium) are non-refundable.

Listing fees are charged for the service of hosting your listing on our platform and are considered earned upon successful payment processing. This includes:

  • Basic listing fees for standard listings
  • Premium listing fees for featured placement
  • Any additional listing enhancement fees

Why listing fees are non-refundable:

  • Immediate service provision upon payment
  • Platform resources are allocated to host your listing
  • Prevents abuse of the listing system
  • Maintains fair pricing for all users

3. Premium Features - Clear Terms

Premium features are clearly explained before purchase:

Featured Listings

  • Enhanced visibility in search results
  • Priority placement on homepage
  • Extended listing duration
  • Premium badge display

Instant Boost

  • Immediate visibility increase
  • Time-limited promotional placement
  • Enhanced search ranking

Extra Posting Slots

  • Additional concurrent listings
  • Increased marketplace presence
  • Extended account capabilities

4. Subscription Services

For subscription-based services (if applicable):

  • Monthly subscriptions can be cancelled at any time
  • Cancellation takes effect at the end of the current billing period
  • No refunds for partial months of service
  • Annual subscriptions may be eligible for prorated refunds within 30 days

5. Technical Issues

In cases of technical issues that prevent service delivery:

  • We will work to resolve technical issues promptly
  • Service credits may be provided for extended outages
  • Refunds may be considered for significant service failures
  • All technical issues are documented and tracked

6. Payment Processing

Payment processing is handled by Stripe:

  • All payments are processed securely through Stripe
  • Refund processing times depend on your payment method
  • Credit card refunds typically appear within 5-10 business days
  • Bank transfers may take longer to process

7. Dispute Resolution

If you believe you are entitled to a refund:

  1. Contact our support team at support@nexteride.com
  2. Provide detailed information about your request
  3. Include relevant transaction details and receipts
  4. Allow 5-7 business days for review and response

8. User Responsibilities

Users are responsible for:

  • Understanding service terms before purchase
  • Using services in accordance with our Terms of Service
  • Providing accurate information for listings
  • Following platform guidelines and best practices

9. Policy Updates

This refund policy may be updated from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of any changes.

10. Contact Information

For questions about refunds or this policy, please contact us at support@nexteride.com